Frequently Asked Questions

1. What products does Valeria offer?

Valeria specializes in women's nightwear, nighties, sleepwear, loungewear, pajama sets, and sports bras designed for comfort, style, and everyday confidence.

2. Do you deliver across Pakistan?

Yes. We deliver to customers across Pakistan through trusted courier partners.

3. How long does delivery take?

Estimated delivery times are:

Major Cities: 3-5 Working Days
Other Cities & Remote Areas: 5-7 Working Days

Delivery times may vary during holidays, sales periods, or courier delays.

4. How can I track my order?

You can use the Order Tracking feature available on Valeria.pk or contact our support team for assistance.

5. What payment methods do you accept?

Available payment methods are displayed during checkout and may include Cash on Delivery (COD) and other supported payment options.

6. Can I exchange a product?

Yes. Exchange requests may be submitted within 3 days of receiving your order, subject to our Return & Exchange Policy.

7. Do I need an unboxing video for exchange requests?

Yes.

A clear and uninterrupted unboxing video is mandatory for claims related to damaged products, incorrect products, missing items, or manufacturing defects.

Claims submitted without a valid unboxing video may not be accepted.

8. Can I return my order for a refund?

Valeria does not generally offer cash refunds.

Refunds may only be considered in exceptional situations where a paid order cannot be fulfilled.

9. Can I exchange a product if I ordered the wrong size?

Size exchanges may be approved depending on stock availability.

Exchange shipping charges may apply.

10. Are sale items eligible for exchange?

Sale, discounted, clearance, and promotional items may not be eligible for exchange.

Please review the product details and exchange policy before purchasing.

11. Why does the product color look slightly different from the pictures?

Minor color differences may occur due to:

Mobile screen settings
Monitor settings
Photography lighting
Device display variations

This is normal and does not indicate a defect.

12. How do I know which size to order?

Please review the size information available on the product page before placing your order.

If you need assistance, contact our support team before ordering.

13. Can I cancel my order?

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be possible.

14. Do I need an account to place an order?

No. If guest checkout is available on the website, you may place an order without creating an account.

Registered customers can enjoy easier order tracking and account management.

15. How can I contact Valeria?

For support and inquiries:

WhatsApp: +92 320 1586114

Email: support@valeria.pk

Please note that support is primarily provided through WhatsApp and email.